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FAQ

How do I care for my cupcakes?
Do you make custom cupcakes?
What kind of custom designs can you create?
Do I need to order in advance?
Do you have a minimum or maximum quantity for placing orders?
Can I get a flavor not on your menu?
Do you deliver?
Can you do cupcakes for weddings?
Do you require a deposit for weddings?
Do you offer delivery and set-up for weddings and large events?
Do you rent display stands?
Is there a price break if I order higher quantity?
How do I place an order?
Can I place my order by email?
How can I pay?
Are your products nut-free?
Do you make any fat, sugar-free, gluten free, vegetarian or anything-free?

How do I care for my cupcakes?

All of our cupcakes are made from high quality ingredients that contain no preservatives so are best kept in an airtight container at room temperature and enjoyed the day of purchase. However, if you need to pick up your cupcakes the day before an event, it is best to place them in an air tight container in the refrigerator (for up to 3 days) or somewhere that is below room temperature. When ready to use, remove them from cool storage at least 2 hours before serving to ensure they are brought back to room temperature.

In the event you have cupcakes left over from an event, or must store them longer than a couple of days, we recommend you place them in an airtight container in the freezer. Although better served fresh, if you must, you can freeze your cupcakes for up to 2 months in an airtight container. When you want to enjoy a cupcake, take one out of the freezer and let it come to room temperature before consuming.

Do you make custom cupcakes?

Yes and we try to fulfill whatever your imagination thinks up – tell us what you want & we’ll create something special for you. Please call us ahead of time to order. Please see our menu page for specialities and flavours.

If you forgot to order, just give us a call and we are more than happy to help you any way we can.

What kind of custom designs can you create?

We can design cupcakes around any theme or special event in your life including baby showers, wedding showers, birthday, graduation, wedding, Bar Mitzvah or just having the girls over for movies, drinks or an awards show.  We offer special designs, personalized creations, printed images on edible paper, special colors, flavours and much more! We do require advance ordering on custom orders and additional charges may apply depending on the complexity of your design.

Do I need to order in advance?

We only fill a certain number of orders to ensure quality of product and design. We recommend 2+ weeks in advance for specialty orders, 1-2 weeks for regular orders and 1 month for weddings. During busier times of the year such as holidays and special weekends, we put a limit on taking orders. To avoid disappointment please try to get your order in as soon as possible.

If you drop the ball, call or email because if we are free we’d love to make something special for you.

Do you have a minimum or maximum quantity for placing orders?

Minimum order is 1 dozen, 1 flavor per dozen and a maximum of 3 flavors per order. For mini cupcakes the minimum order is 2 dozen, 1 flavor.

Can I get a flavor not on your menu?

We try our hardest to ensure our customers satisfaction and have created some unique flavours including pumpkin (with organic fresh pumpkin), squash, banana apple, carrot and mandarin orange cupcake, and others.  We make specialty orders for kids with fun touches like Smarties, M&Ms or any favourite treats. We also cater to adults and have flavours like White Russian cupcakes, Cosmo cupcakes and delightful treats with liquors like Baileys, Rum, Tia Maria, Grand Marnier and Vodka. We are more than happy to try to accommodate your special request. Please note that depending on how creative you get additional charges may apply. 

Do you deliver?

Yes. Depending on where you are located delivery starts at $5.00 – contact us for more details.

Can you do cupcakes for weddings?

We do cupcakes for weddings, showers. Bar Mitzvahs and other special events, as well as small individual fondant or buttercream cakes and miniature wedding cakes. These cakes vary in price depending on the amount of decorating required. We also rent stands to display the cupcakes. A limited number of stands are available so please call and book early.

To ensure the highest level of satisfaction, we suggest placing wedding orders several months in advance.

Do you require a deposit for weddings?

Yes, we require a 25% non-refundable deposit for weddings.

Do you offer delivery and set-up for weddings and large events?

Yes, we can deliver and set up for large events. There will be a charge for this service due to time and travel costs associated. Please contact us to find out more.

Do you rent display stands?

Yes, we rent cupcake/cake stands for a small rental fee (starting at $20.00). A refundable security deposit is also required in order to ensure the safe return of our equipment. For larger orders (over 10 dozen) the rental fee is waived. We have several options for you to choose from depending on the size, your event and your particular needs.

We can also provide a cupcake tier that you can buy & not have to worry about returning – worry free! For only $19.00 you can add a custom cupcake tier stand that will allow you to display up to 36 cupcakes.

Is there a price break if I order higher quantity?

We do work with corporations and various larger organizations, offering corporate logos, specialty designs and baked goods. We can offer you a great discount on larger orders, contact us to find out more.

How do I place an order?

For cupcakes or mini cupcakes, please try our online ordering section – simply follow the ‘order’ link found on the homepage. Once you have submitted your order, we will send you an e-mail confirmation including a link allowing you to pay for your order online using major credit cards.

If you require something special, cakes or cookies or just prefer talking to a person, please call us at 514-814-1554 and please leave a message and we will get back to you as soon as possible.

Can I place my order by email?

YES!!! Email us at info@simply-sweet.ca to place an order or inquire for special pricing. Also, don’t forget to check out our online ordering form on our homepage.

How can I pay?

Once you have submitted your order, we will send you an e-mail confirmation including a link allowing you to pay for your order online using major credit cards VISA, MasterCard or American Express (through PayPal) or PayPal if you have a PayPal account. All pre-orders require a minimum 50% deposit. If you are paying with a credit card, you will need your credit card number, expiry date, 3-digit Card Security Code (CSC) found on the back of your credit card, billing address, home telephone and e-mail address. PayPal is a safe and easy way to pay.

Your order payment must be received by 4:00pm the day before delivery. Payment for custom orders must be received a minimum of 1 week prior to delivery date. Your date will not be held until payment is received in full or in the case of weddings, the reservation fee is paid. If you need an alternate method of payment (cash on delivery) please contact us.

Are your products nut-free?

No, we use nuts on the premises, like real peanut butter in our popular peanut butter icing. Our facilities ARE NOT certified to be free of common allergens such as Peanuts, Wheat/Gluten, Eggs, Tree Nuts, and Soy. Anyone with a nut allergy should not consume our products. We will try to meet your individual dietary needs to the best of our ability. Please contact us at 514-814-1554 to discuss how we might be able to help you. We require advance notice for these orders.

Do you make any fat, sugar-free, gluten free, vegetarian or anything-free?

We try our best to meet individual dietary needs as best we can. Please contact us at 514-814-1554 to discuss how we can help.


 



 

Montreal Cupcake Catering by Simply Sweet Creations

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